Privacy Policy

Effective date: [02-06-2025].

Last update date: [02-06-2025].

1.      General information

a) Introduction

Purpose of this Policy. The protection of privacy is important to Telklub Canada Ltd (hereinafter the “Company“, “We“, “Us“, “Our“). For this reason, We have implemented safeguards and sound management practices for Your Personal Information in accordance with applicable laws in Quebec and Canada. This privacy policy (hereinafter the “Policy“) describes Our practices regarding the collection, use, processing, disclosure, retention and destruction of the Personal Information of persons benefiting from Our Services, visitors to this Website and its users (hereinafter “You“, “Your“).

Consent. By using Our website https://gulfoil.ca/ (hereinafter, the “Website“) or any of Our Services, You agree that We may collect, use, disclose, communicate, disclose and retain (hereinafter “Process” or “Processing) Your Personal Information in accordance with the terms described herein. If You do not agree to abide by and be bound by this Policy, You may not visit, access or use Our Website or Services, or share Your Personal Information with Us.

Policy limitations. This Policy does not apply to Personal Information of the Company’s employees, representatives and consultants, or any other person affiliated with the Company, or to any information that does not constitute Personal Information as defined by applicable laws in Quebec and Canada.

b) Privacy officer

Contact information for the Privacy Officer. All comments, questions and complaints regarding the Company’s Privacy Policy and practices may be addressed to Our Privacy Officer at the following coordinates:

Nathaly April, President

Address: L’Isle-Verte (Québec), Canada, G0L 1K0
E-mail: napril@aprilsuperflo.com
Phone number: 418-898-5151

2.      Definitions

Definitions of certain notions and expressions. The following notions and expressions, when they appear with a capitalized first letter in the Policy, have the meaning attributed to them hereinafter, unless otherwise implied or explicit in the text:

“Company“, “We“, “Us, “Our“: Telklub Canada Ltd.

“Service Provider” means any individual or entity that processes Personal Information on behalf of the Company. These are third-party companies or individuals employed by the Company to facilitate the Services, to provide the Services on behalf of the Company, to perform services related to the Services or to assist the Company in analyzing the use of the Services.

“Personal information” means any information which relates to a natural person and directly or indirectly allows that person to be identified.

“Privacy Officer“: the person responsible for the application of this Policy, whose contact information is identified in section 1b) – Privacy Officer of this Policy.

“Services“: Services refers to any services rendered to You therein on the Website such as:

  • Our service centers and service stations;
  • Inform you about Our products, such as our Motor Oils; and
  • Inform you about Our partners.

“Website” means this website: https://gulfoil.ca/.

“Process”, “Treatment“: Thisterm covers all operations that may affect or concern personal information, including their collection, use, storage, destruction, communication or transmission.

“You“, “Your“: The persons benefiting from Our Services, the visitors to the Website and all users having recourse to the Company’s Services.

3.      Personal Data Processing

3.1  Collection of Personal Information

3.1.1        Collection methods

Various means. We collect Your Personal Information through Our Website or other technological means in a variety of ways:

  • Automatically. When You connect to Our Website, the device You use to connect will communicate Personal Information to Us;
  • Electronic forms. By completing and sending Us one of Our electronic forms; and
  • Communicated e-mails. By e-mails that You communicate to Us using one of the e-mail addresses available on Our Website.

3.1.2        Personal information collected

Categories of information collected. In the course of Our activities, We may collect and process various types of Personal Information, including the information listed below:

  • Technical or numerical information, including connection information and other information about Your connexion on the Website, such as Your IP address;
  • Information necessary for the provision of Our Services, such as information concerning the Services We have rendered or are rendering to You; and
  • Information that You choose to provide or transmit to Us, for example, when You fill out an online form, respond to solicitations or surveys, or communicate one of Our employees or representatives.

Limitation of processing to necessary and legitimate purposes. In each case, such Personal Information is processed in accordance with the legitimate and necessary purposes listed in the section 3.4 – Use of Personal Information below.

3.2  Collection of Personal Information by a Third Party

Third parties collecting Personal Information on Our behalf. Recruiters collect on Our behalf the first and last names and contact information of persons who may be interesting candidates for Our job offers.

3.3  Refuse a collection

Withholding consent. Unless the Law or Your contractual obligations provide otherwise, You may refuse or withdraw Your consent to certain specific uses or disclosures of Your Personal Information:

  • By not entering Your Personal Information in Our electronic or paper forms when the provision of such information is indicated as being optional; or
  • By sending a request to Our Privacy Officer at the coordinates identified in section 1b) of this policy.

Measures offered to refuse means of collecting Personal Information. You may also provide Us with Your Personal Information by means other than through technological means such as Our Website. You may provide Us with the following:

  • By e-mail ;
  • By telephone; or
  • In person.

3.4  Use of Personal Information

Purposes of Personal Information. We may use Your Personal Information for the purposes described below:

  • Operate, maintain, supervise, develop, improve and offer the functionalities of Our Website;
  • To present Our Services as described in section 2 – Definitions;
  • Evaluating a job application;
  • Perform Our contractual obligations to You;
  • Handle and resolve complaints and dissatisfactions;
  • Develop, improve and offer new Services;
  • Allow you to communicate with us;
  • Answer Your questions and provide You with assistance if needed;
  • Carry out research, analysis and statistics related to Our Services;
  • Detect and prevent fraud, errors, spam, abuse, security incidents and other harmful activities; or
  • For any other purpose imposed or permitted by applicable law.

3.5  Access, disclosure and transfer of Personal Information

Access and Disclosure. We may transfer, disclose or provide access to Your Personal Information to Our employees and Service Providers who need to know that information in order to operate Our Website, perform Our Services, conduct Our business or serve You.

3.5.1        Access to Personal Information within the Company

Limiting access to Personal Information. Your Personal Information is only accessible to Our directors, employees or representatives who require access to Your Personal Information in order to perform their duties. As such, Your Information may be accessible to:

  • Our Privacy Officer;
  • Our Information Technology services; and
  • Our administration.

3.5.2        Disclosure of Personal Information

Our Service Providers. Although We try to avoid sharing Your Personal Information with third parties, We may use Service Providers to perform various services on Our behalf. We have defined below certain instances in which such sharing may occur:

  • We use Microsoft services (Outlook and the Microsoft Office suite) to store Our documents and e-mails. For more information, see Microsoft Privacy Statement ; 

All the categories of Personal Information identified in the section 3.1 – Collection of Personal Information may be communicated or retained through this service.

  • We use the services of suppliers to host Our Website;

All the categories of Personal Information identified in the section 3.1 – Collection of Personal Information may be communicated or retained through this service.

  • We use Metatracer on Our digital systems to facilitate the detection and management of Your Personal Information and that of Our employees, all to ensure Our compliance with privacy laws.

Metatracer collects, as Personal Information, only identifying information.

3.5.3        Communication outside Quebec

Disclosure of Personal Information Outside Quebec. We may disclose Your Personal Information outside Quebec.

3.5.4        Compliance with legislation, responding to legal requests, preventing harm and protecting Our rights

Specific disclosures of Your Personal Information. We may disclose Your Personal Information when We believe that such disclosure is authorized, necessary or appropriate, including:

  • To respond to requests from public and government authorities, including public and government authorities outside Your country of residence
  • To protect our business
  • To comply with legal proceedings
  • To protect Our rights, the privacy of Our employees, officers and directors, Our security and Our property
  • To protect Your privacy and Your rights, or the privacy and rights of third parties
  • To enable Us to pursue available remedies or limit the damages We may suffer; and
  • When it is compliant or mandatory according to applicable laws, including laws outside Your country of residence.

3.6  Consent

Consent for Collection, Use or Disclosure of Personal Information. Unless otherwise required by law, the Company obtains Your consent to the collection, use and disclosure of its Personal Information. However, if You provide Us with Personal Information about other persons, You must ensure that You have duly notified them that You are providing Us with their information in addition to obtaining their consent to such disclosure.

BY USING OUR WEB SITES, TRANSMITTING YOUR PERSONAL INFORMATION BY E-MAIL OR USING AN ONLINE FORM, YOU CONSENT TO THIS PRIVACY POLICY AND TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE PRIVACY POLICY.

Refusal to use the Website. If You do not consent, please stop using the Websites. Except where otherwise provided by law, You may withdraw Your consent at any time upon reasonable notice. Please note that if You choose to withdraw Your consent to the collection, use or disclosure of Your Personal Information, certain features of Our Website may no longer be available to You or We may no longer be able to offer You some of Our services.

3.7  Retention of Personal Information

Retention of Personal Information. Subject to applicable law, We retain Your Personal Information only for as long as is necessary to fulfill the purposes for which it was collected, unless You consent to Your Personal Information being used or processed for another purpose.

Additional information. For more information about the periods for which Your Personal Information is retained, please contact Our Privacy Officer using the contact details set out in section 1b) – Privacy Officer of this Policy.

4.      Your rights

List of rights. As a data subject, You may exercise the rights set out below by contacting Our Privacy Officer in writing at the contact information provided in section 1b) – Privacy Officer of the Policy. Please note that We may ask You to verify Your identity before responding to any of these requests.

  • You have the right to access Your Personal Information;
  • You have the right to have the Personal Information that We hold about You rectified if it is incomplete, equivocal, out of date or inaccurate by communicating a written request to Our Privacy Officer at the contact information identified in section 1b) – Privacy Officer of this Policy;
  • You have the right to withdraw or modify Your consent to the collection, use and disclosure of certain of Your collected Personal Information (as identified in the 3.1 – Personal Information Collection section of this Policy) at any time, subject to applicable legal and contractual restrictions;
  • You have the right to ask Us to stop disseminating Your Personal Information and to de-index any link attached to Your name under certain conditions; and
  • You have the right to request that Your Personal Information be communicated to You or transferred to another organization in a structured and commonly used technological format.

5.      Questions and complaints

Complaint Process. You may address any complaints regarding Our practices and policies for protecting Your Personal Information by contacting Our Privacy Officer using the contact information identified in section 1b) – Privacy Officer.

Questions. You may also contact Our Privacy Officer with any questions regarding this Privacy Policy at using the contact information identified in 1b) – Privacy Officer.

Necessity to identify You. In order to process Your request, You may be asked to identify Yourself.

6.      Safety measures

Objectives of Our Security Measures. We have implemented physical, technological and organizational security measures to adequately protect the confidentiality and security of Your Personal Information against loss, theft or any unauthorized access, infringement, disclosure, reproduction, communication, use or modification. These measures include:

  • Administrative measures. On the administrative front, the adoption of a series of measures, policies and procedures as part of the implementation of our information governance program, including:
  • Control access, disclosure, retention, de-identification, including destruction or anonymization of Personal Information;
  • Determine the roles and responsibilities of Our employees throughout the life cycle of Personal Information and documents;
  • Establish procedures for intervention and response in the event of a confidentiality incident;
  • Oversee the process for requests and complaints relating to the protection and handling of Personal Information.
  • Technical measures. On a technical level, the use of several means such as:
  • The use of a secure server and Secure Socket Layer (SSL) technology;
  • Limiting the access of Personal Information to the employees that need the access to perform their functions;
  • The use of back-ups of our systems; and
  • Use of a firewall system.

Incomplete list of measures. Given the public nature of this Policy, we have not provided an exhaustive list of the measures we are implementing.

Impossibility of guaranteeing a complete absence of risk. Despite the measures described above, We cannot guarantee the absolute security of Your Personal Information. If You have reason to believe that Your Personal Information is no longer secure, please contact Our Privacy Officer immediately using the contact details set out in section 1b) – Privacy Officer above.

7.      Changes to this Privacy Policy

Right to change this Policy. We reserve the right to modify this Policy at any time in accordance with applicable law. In the event of a change, We will post the revised version of the Privacy Policy and update the update date in the footer of the Privacy Policy. We will notify You reasonably, prior to the effective date of the new version of Our Policy. If You do not agree to the new terms of the Privacy Policy, please do not continue to use Our Website and Services. If You continue to use Our Website or Services after the new version of Our Policy becomes effective, Your use of Our Website and Services will be governed by the new version of the Policy.

8.      Links to third-party websites

Responsibility for Third Party Websites. From time to time, We may include on Our Website references or links to websites, products or services provided by third parties (hereinafter “Third Party Services“). These Third-Party Services, which are not operated or controlled by the Company, are governed by privacy policies that are entirely separate from and independent of ours. We therefore assume no responsibility for the content and activities of these sites. This Policy applies only to the Website and the Services we offer. 

9.      Individuals under 14 years of age

Consent of minors under the age of 14. We do not knowingly collect or use Personal Information from persons under the age of 14. If You are under the age of 14, You must not provide Us with Your Personal Information without the consent of Your parent or guardian. If You are a parent or guardian and You become aware that Your child has provided Us with Personal Information without consent, please contact Us using the contact details set out in section 1b) above to request that We delete that child’s Personal Information from Our systems.

10.  Applicable laws

Laws of Quebec and Canada. The laws of Canada and Quebec, excluding its conflict of law rules, will govern this agreement and Your use of the Website. Your use of the Website may also be subject to other local, provincial, national or international laws.